Customer Accounting is seeking a Collection Agent

DHL is the world's largest logistics company, represented in 220 countries and territories. DHL Express ensures that documents, packages, and pallets are delivered safely and quickly - worldwide.

At DHL Express, we are ambitious! We aim to strengthen our position in the Norwegian market. The key is to focus on the competence and development of our employees so that we are the customer's first choice - every time. We guarantee a busy and challenging workday in an international environment.

Customer Accounting (Finance) is now looking for a new Collection Agent to join our team responsible for following up on and collecting customer receivables. The position reports to the Collections Supervisor.

Tasks and Responsibilities:

Follow Treatment Plans according to GSOP
Ensure timely payments of our invoices
Proactively follow up on customer portfolios and assist customers and colleagues in resolving issues
Support shared service centers
Handle customer inquiries, both internally and externally
Send reminders and forward collection cases
Manage collection case processing
Credit assess new customers and monitor existing customers
Support AR's KPIs and process improvements
Contribute to "best practices" in the area of responsibility

Qualifications and Skills:

Education: Minimum 3-year upper secondary school, or 2-3 years of experience in economic/administrative work
Good experience with SAP S/4Hana and Excel
Strong communication skills in Norwegian and English, both written and oral
Good understanding of accounting
Experience in collections is an advantage but not a requirement
Proactive and solution-oriented
Ability to work in a structured and efficient manner
Good collaboration skills and a willingness to contribute to a great team
Decisive and engaged

For more information about the position, please contact Martin Malum at phone +47 948 79 870.

Position Type: Permanent - 100%
Location: Berger
Application Deadline: 15.01.2026

DHL Express (Norway) AS

Latest Jobs

Customer Accounting is seeking a Collection Agent