We’re seeking a full-time Technology Analyst to provide onsite technical support for client offices in downtown Louisville, KY. This role serves as the first point of contact for end users needing assistance with laptops, desktops, and related IT systems.

You’ll handle day-to-day support issues, install and maintain hardware and software, and collaborate closely with Tier 2 and senior IT staff to resolve more complex technical challenges.

This is an onsite position, Monday–Friday, 7:00 AM – 4:00 PM ET, with a mandatory 1-hour lunch break. Occasional overtime opportunities are available.

Key Responsibilities

Provide onsite desktop and end-user support, including diagnosis, troubleshooting, and issue resolution
Install, configure, test, and maintain workstations and peripheral equipment
Monitor workstation hardware and software performance and proactively address issues
Maintain accurate inventory records for hardware and software assets
Collaborate with client managers and Tier 2 IT staff on escalated or complex issues
Support workstation and network connectivity, including application and peripheral support
Participate in testing and feedback for new systems, updates, mobile devices, and software
Assist senior IT staff with advanced troubleshooting and special projects
Maintain deployment checklists and system documentation
Consistently document issues, resolutions, and procedures within the ticketing system

Requirements

Proficiency with Microsoft Windows 10/11 and mobile platforms (iOS and Android)
Strong hands-on experience with hardware troubleshooting and end-user support
Clear, professional verbal and written communication skills
Minimum of 3 years in a customer-facing or IT support role
Strong problem-solving, analytical, and critical-thinking skills
Ability to translate technical concepts into user-friendly language
Strong organizational skills and attention to detail
Ability to work independently and manage competing priorities
Reliable transportation and ability to travel up to 3 hours to remote office locations as needed
This job will require travel to remote office location 3-5 times / month.

Benefits

3 weeks of paid time off (PTO) annually
5 days of paid sick time
401(k) retirement plan
Comprehensive health, dental, and vision insurance
Overtime pay opportunities
Supportive team environment with long-term client engagement

Company Description

Sparksta is a security-focused cloud and managed services firm specializing in Microsoft 365, Azure, and modern endpoint management. We’re a small, highly skilled team that values ownership, smart engineering, and clear communication.

Our engineers work directly on meaningful projects: migrations, cloud modernization, security improvements, and platform design without being siloed into narrow roles. We offer a collaborative environment, strong growth opportunities, and the chance to help shape the direction of both our client environments and our company.

If you want hands-on cloud engineering experience, real responsibility, and a path to grow into a senior role, Sparksta is a great place to build your career.

SPARKSTA LLC

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