Equipment Service Technician

Company: Associated Packaging, Inc.

Employment Type: Full-Time

Pay: $35-40/hour plus expenses and benefits.

About Associated Packaging, Inc.

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest-growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic,people-first company culture.

Why Join Us?

Longevity: Providing packaging solutions since 1977.
Stability: Financially strong and experiencing continuous growth—even during economic uncertainties.
Customer Focus: We partner with our customers as problem solvers and profit enhancers.
Our People: At Associated Packaging, people are our greatest asset.

Benefits & Perks

We offer a premium benefits package, including:

Competitive PTO
Health, Medical, Dental, and Vision Insurance
401(k) Matching
Employee Assistance Programs (EAP)
And much more!

Position Summary

The Equipment Service Technician delivers excellent technical service and customer experiences while maintaining strong relationships with manufacturers, suppliers, and sales representatives. We are looking for a positive, energetic leader who excels in a collaborative team environment.

Key Duties & Responsibilities

Technical Operations & Repairs:
- Perform on-site installation, repair, maintenance, and troubleshooting tasks for machinery and equipment.
- Diagnose errors or technical problems through visual and auditory inspections to determine proper solutions.
- Dismantle machines and equipment to access and resolve internal issues.
- Diagnose, install, and repair electrical apparatus (e.g., transformers, wiring, electronic components).
Customer Service & Training:
- Provide instructional training to customers on equipment operation and safety.
- Consistently deliver excellent customer experiences by offering technical guidance and answering questions.
Vendor & Team Collaboration:
- Coordinate with the VP of Sales and Sales Representatives to ensure seamless customer support.
- Maintain strong vendor relationships through timely communication and key supplier site visits.
- Attend Branch and Technical Service meetings as scheduled by the Service Manager or Branch Manager.
Reporting & Administration:
- Produce timely and detailed service reports.
- Monitor work procedures and schedules to expedite workflow and turnaround times.
- Create and submit completed monthly expense reports.
Continuous Learning:
- Participate in continual training on new equipment and resources.

Qualifications & Competencies

Education & Experience:

3–5 years of hands-on experience with machinery and conveyor equipment required.
High school diploma or equivalent required.

Key Competencies & Technical Skills:

Exceptional customer service skills with a people-oriented mindset.
Proficient computer skills, including MS Office Suite, Allen Bradley (or equivalent) PLCs, smartphones, and tablets.
Strong analytical, problem-solving, and project management skills.
Familiarity with scheduling and expediting service call turnaround times.

Travel & Transportation Requirements:

Valid driver’s license, proof of insurance, and dependable transportation required.
Local travel and overtime required.
Minimal overnight travel required.

Equal Opportunity Employer

Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

Company Description

I represent multiple companies.

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