Customer Accounting is seeking a Collection Agent
DHL is the world's largest logistics company, represented in 220 countries and territories. DHL Express ensures that documents, packages, and pallets are delivered safely and quickly - worldwide.
At DHL Express, we are ambitious! We aim to strengthen our position in the Norwegian market. The key is to focus on the competence and development of our employees so that we are the customer's first choice - every time. We guarantee a busy and challenging workday in an international environment.
Customer Accounting (Finance) is now looking for a new Collection Agent to join our team responsible for following up on and collecting customer receivables. The position reports to the Collections Supervisor.
Tasks and Responsibilities:
- Follow Treatment Plans according to GSOP
- Ensure timely payments of our invoices
- Proactively follow up on customer portfolios and assist customers and colleagues in resolving issues
- Support shared service centers
- Handle customer inquiries, both internally and externally
- Send reminders and forward collection cases
- Manage collection case processing
- Credit assess new customers and monitor existing customers
- Support AR's KPIs and process improvements
- Contribute to "best practices" in the area of responsibility
Qualifications and Skills:
- Education: Minimum 3-year upper secondary school, or 2-3 years of experience in economic/administrative work
- Good experience with SAP S/4Hana and Excel
- Strong communication skills in Norwegian and English, both written and oral
- Good understanding of accounting
- Experience in collections is an advantage but not a requirement
- Proactive and solution-oriented
- Ability to work in a structured and efficient manner
- Good collaboration skills and a willingness to contribute to a great team
- Decisive and engaged
For more information about the position, please contact Martin Malum at phone +47 948 79 870.
Position Type: Permanent - 100%
Location: Berger
Application Deadline: 15.01.2026
